Every business has different requirements and places different value on their IT relationship. We have developed simple to understand service plans that work with you throughout your businesses technology evolution.
Technical issues can still arise despite careful planning, and it can be absolutely crippling when systems fail. Situations like this can make or break a business, which is why our team of highly-skilled and future-thinking IT experts are always ready to anticipate and respond to potential emergencies and provide the technological edge your business will need to thrive.
We deliver both outcomes-based Helpdesk and Onsite IT Support around Melbourne to businesses of all sizes. At Qamba, we’ve designed IT Service Plans with inclusions that we know can provide both short and long term value to maximise the ROI of your investment.
What problems do we solve for your business?
1. Responsiveness
Our typical call answer time is 9 seconds for the IT Helpdesk by someone based in Melbourne. As often as possible, it will be the person who will start the ticket and resolve the issue. We believe first call ticket resolution is best because it saves everyone time wasted calling back and finding a convenient time.
2. Solid Issue Resolution
Problems happen – that’s why you need IT support. Our team are not monitored for the number of tickets they have, how long they spend on them or anything else that leads to premature ticket closure or band-aid fixes. Customer satisfaction is number one.
3. Relationship
We want you to work with a single technician wherever possible. There is a certain amount of non-transferrable knowledge of your IT environment that leads to better outcomes. IT also ensures a great working relationship. We mitigate single point of failure by working as a tech team to define the IT framework for a customer, and heavily document bespoke aspects where applicable.
4. Commercials
Our price is lower than many competitors. We include a lot of things that you need to have to get the outcome that you want, so we don’t need to constantly up-sell customers throughout the life of our partnership. Our goal is to never charge any more than the agreed price from the beginning so we can focus on providing value.
5. Partnership
It is in our best interest to provide you with the best IT system possible, so we will always strive to ensure that your IT is an enabler and not just a necessary cost center. We are technologists first and are always looking at the latest and greatest that brings value to our customers.
6. No Compelling Events
One of the most common reasons that businesses leave their IT provider is a lack of confidence due to a compelling event. Data loss, extended downtime to a crucial business system, a hacked email account, or other similar instance. Our goal is simple – no P1s! No priority 1 tickets for our customers.
7. Guarantee
We back our team to deliver on our promise. We offer a 90-day money back guarantee for all Managed IT Services contracts. We also have strong processes around our Service Level Agreements (SLAs) and financially back them with service credits for breaches.
8. Focused on your Business
Most small businesses have limited resources, and the time burden of researching a complex IT situation that you may have is time better spent elsewhere. Well supported IT has become a fantastic enabler for small businesses to run efficiently and get more done.
