Qamba Knowledge Base
How to Sync a Folder from Teams (or SharePoint)
You can start syncing a folder from both Teams or SharePoint online. If your files are accessible through Teams, it’s best to sync using the button in Microsoft Teams. If that’s not an option, we’ve also included instructions below on how to start syncing a SharePoint folder directly.
Remember for syncing to work OneDrive needs to be running (and logged in).
If unfamiliar with OneDrive syncing, we recommend you checkout our quick guide on the basics of how it works.
Sync Files from a Teams channel
1. Open teams and select the Teams item on the left column of the app.
Once you see a list of your teams and channels, select the channel you want to sync.
(In the example below we are selecting the ‘Marketing’ channel (Contained within the Northwind Traders team)
2. Once the channel is open, click on the file tab, then click on the sync button.
3. You’ll see the below message.
4. Follow by the popup in the bottom left corner of your screen (if the sync started correctly).
5. You can access the files by opening the file explorer and selecting your Business name from left corner. This will show you all the synced folders.
6. You’ll be able to see the most recent synced folder with a cloud status symbol (or a tick if you have started using it).
If your folder is showing but is empty inside just give OneDrive a few minutes to finish processing the folder. Folders with over 100,000’s of files may take a few minutes to show up. If the status symbol is missing that folder may no longer actively be syncing or OneDrive is not running.
Sync Files from a SharePoint folder
We strongly recommend you setup your data so files are accessible via both Teams and SharePoint.
If you can sync your files via teams use the above process, as syncing using SharePoint sites can result in the wrong folders being synced or inconsistency between staff’s synced folders, if you or your staff is not careful to make sure the correct location is being selected.
1. Login to your SharePoint site and select document items on the left hand side of the website.
Depending on how you setup your SharePoint site and if you created/linked the site with a Team in Microsoft teams, you should see folders matching the channels you have. If not, you may see a folder you have created. We strongly recommend all data is stored within a teams channel folder when possible.
2. IMPORTANT – Verify you are inside the correct folder you want to sync.
Below you can see we have the Marketing folder open, and the contents below is what we want to sync. This would be the equivalent of syncing the marketing channel from teams.
3. Click the sync button once sure you are in the right location (and not a sub folder, or one level up).
You will get a prompt saying the website is trying to open OneDrive, select open.
4. Followed by the popup in the bottom left corner of your screen (if the sync started correctly).
5. You can access the files by opening the file explorer and selecting your Business Name from left corner. This will show you all the synced folders.
Note: The ‘Onedrive – BusinessName’ is your personal storage within your businesses 365 account, Think of this as your personal business storage.
Synced shared company data goes into the folder label with just the business name (in this case ‘RYVE’).
6. You’ll be able to see the most recent synced folder with a cloud status (or a tick if you have started using it).
If your folder is showing but is empty inside just give OneDrive a few minutes to finish processing the folder. Folders with over 100,000’s of files may take a few minutes to show up.