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At Qamba, our core managed services keep your business secure, supported and running smoothly, but many organisations need more than day-to-day IT management to truly grow or modernise.That’s where our extended service stack comes in. These specialised offerings sit outside the standard scope of managed services, giving you access to strategic enhancements.

Whether you need to modernise how your team works, strengthen your technology foundation, or solve a specific operational challenge, our add-on services are designed to elevate your IT environment and deliver measurable impact.

Case Study #1

The Meeting Room Overhaul That Transformed a Client’s Workday

A Melbourne commercial fit-out client engaged us when they realised their new office needed more than stylish meeting rooms — it needed technology that worked every time. They had outgrown ad-hoc setups and wanted modern, reliable collaboration spaces that supported hybrid work without the hassle.

So instead of patching together what they had, Qamba took full ownership of designing and delivering a complete meeting-room solution from the ground up.

Once Qamba stepped in, we:

  • Scoped the project end-to-end, factoring in workflows, room sizes, acoustics, and real team usage
  • Sourced Teams-certified hardware, displays, microphones, speakers, and room panels
  • Built a consistent room standard so every space worked the same — no surprises, no learning curve
  • Configured Microsoft Teams Rooms for seamless, one-tap meetings
  • Implemented remote monitoring and proactive alerts to fix issues before they became problems
  • Trained staff so the team felt confident from day one
  • Installed external scheduling tablets for easy room bookings

Outcome: A modern workplace where meetings start on time, hybrid collaboration just works, and every room delivers a smooth, consistent experience. No more delays, no more cables, no more “can you hear me?” moments.

A reminder that great meeting rooms aren’t bought, they’re designed, delivered and configured by experts who understand how people actually work.

Case Study #2

The Phone System Upgrade That Modernised a Not-For-Profit Overnight

A Melbourne-based not-for-profit approached us with a growing problem: their ageing physical phone lines were unreliable, expensive to maintain, and holding their team back. Staff were juggling desk phones, manual forwarding, and constant dropouts, especially painful for an organisation that relies on clear communication to support its community.

They needed a modern, flexible system that worked anywhere their team did. So we moved them to Microsoft Teams Calling, delivering a cloud-based solution built for hybrid work and tighter budgets.

Once Qamba stepped in, we:

  • audited their existing phone setup and mapped extension usage, workflows and pain points
  • designed a Microsoft Teams Calling migration plan with zero operational disruption
  • ported their numbers to the cloud, ensuring they didn’t lose their valuable contact point
  • sourced new handsets and headsets based on each user’s preference, desk phones, wireless headsets, or mobile-first setups
  • configured call flows to modernise the way their clients contact them with the additional and enhanced features available
  • trained staff so every team member felt confident using their new setup from day one
  • ongoing monitoring and support, ensuring the system stays reliable and scalable

Outcome: A future-ready phone system with lower costs, better call quality, and a team that can answer from anywhere, the office, home or on the go. No more line issues. No more outdated hardware. Just simple, modern communication that supports their mission.

A reminder that moving to cloud calling isn’t just an upgrade, it’s a transformation of how a team connects.