PII Protection 101: Ensuring Security in Client-Provider Communication

About the Webinar

In 2022, about 10 million customers, or around 40% of the entire Australian population, had their personal data stolen from Optus in what can be called the worst data breach in Australia’s history. Are you one of those customers or do you want to know how to avoid such thing from happening to your business? Join us in this webinar as we explore what you can do to protect personal information. 

Date: 11th April @ 12:30PM


  • Learn what PII is and determine which info is considered PII
  • Know what to do to effectively manage PII 
  • Learn how to help others protect their PII 

Webinar Recording

Take Aways

Personally Identifiable Information (PII) refers to any information that can be used identify a specific individual. To help you determine whether something is PII or not, you can ask yourself: “Can this information identify a specific person?” 

 Here are some examples: 

  • Full Name 
  • Phone Number 
  • Address 
  • Email Address
  • Driver’s License 
  • Tax File Number 
  • Bank Details 
  • Biometrics 

Part 1: How Businesses Can Protect PII 

Businesses can collect and use PII for safe and legitimate purposes.  Here are examples: 

Legitimate Reasons to Collect Personal Data  How Personal Data Can Be Collected 
Marketing  Cookies 
Fraud prevention and user verification  Web forms 
Personalized user experience  Third-party software 
  • Limit the Data You Collect
  • Limit the Data You Keep
  • Strengthen Your Security
    • Access Control
    • Encrypt Data
    • Partner with a Reputable IT Service Provider

Part 2: Help Others Protect Their PII 

Help employees, customers and clients develop good security habits by giving them these tips: 

  • Encourage Strong Passwords
  • Offer Two-Factor Identification
  • Let Them Choose Not to Share Info
  • Application / Solution Choice
  • Create a Cookies Preference Centre
  • Encourage Them to Read Your Policies

Part 3: Practical Things You Can Do 

  • Protecting PII with Microsoft 365
  • Restrict What You Share on Social Media
  • Only share the bare minimum PII
  • Take Advantage of Information Management Apps
  • Use Private Browsers

More webinars in @Tech in Ten

Subscribe To Our Webinar

Get updated every time we release a new webinar. Plus, join our hub team to listen to industry insight.

Email *
Please enter a valid email address.
Fill out this field

More Articles